Frequently Asked Questions

Have a question that isn't listed below? Drop me a line at sara@dearollie.com, and I will do my best to get back to you within 48 hours!


When will my order ship?

All items are shipped USPS First Class Mail, complete with tracking number. I try my absolute best to ensure that all orders go out within 48 hours of being received, but as this is essentially a one-woman operation, processing could occasionally take up to 5 business days.

USPS mail can take 2-14 business days to arrive. In almost all situations, orders are received within 5 days of shipping, however, some may take longer. Unfortunately once the item is mailed, I have no control over how long it takes to be delivered.

If I'm in the Lansing area, can I pick up my order?

As we work out of a home studio, we currently don't offer on-site pick up. I will ocassionally make an exception if we have a personal relationship. Hey frannnnds.

Do you charge sales tax?

Orders placed within the state of MICHIGAN are subject to the state sales tax of 6%. Yeah, it blows.

What is your return policy?

I want you to be completely satisfied with your order! If for whatever reason the item does not meet your satisfaction, or is not what you expected, please return the unused item within 7 days. I will be happy to issue a refund, minus the cost of shipping, upon it's return.

Refunds are not accepted on custom orders.

What happens if my order was damaged during shipping?

Unfortunate as it is, this does happen ocassionally, and it's awful. Please report your damaged item to us via email to sara@dearollie.com. Please be sure to include a photo of the damage (cell phone photo is fine) in your message so that we may validate the claim. We will then either exchange or compensate you with a replacement piece, shipped for free.

If this order is a gift, can you include a note?

Absolutely! Please indicate your exact message in the "Notes" section at checkout, and I'm happy to include it.

Are you environmentally friendly?
Dear Ollie strives to be eco-friendly and sustainable in our practices as well as our products.
  • All paper products are printed on recyclable paper
  • All paper is made by French Paper company, a family-owned paper mill that uses fully renewable hydro-electric generators
  • All items are packaged in sleeves made of recyclable materials
  • Any scraps made in our studio are either recycled or donated to organizations for future creative projects
Where are your products made?

The majority of all Dear Ollie products are made right here in my home studio in the state of Michigan. Any production that doesn't happen in-house, is guaranteed to take place in the United States.

Why are your magnets so expensive?

At this time, each of our magnets are completely handmade. The original illustration is transferred to shrink plastic, individually cut out, baked in small batches, sealed, and assembled all by hand. This takes time and care along with material cost. Hence, these lil dudes are gonna cost a bit more then what you find at a big box store.

Can you create a custom [insert item here] for me?

Maybe! Shoot me an email at sara@dearollie.com and we talk about your project. I try to accept custom orders as often as they can fit in my schedule. No custom orders are currently accepted during November & December due to the busy holiday season.

I run a blog/website/magazine/donkey show....can I feature your work?

Short answer: Sure thing!

However, I would LOVE a heads up - that way I can help promote you too. Please feel free to contact me at sara@dearollie.com at any time regarding any questions about products, requests for additional images, or interview questions.

I am always seeking brand ambassadors. If you run a blog and dig my work - drop me a line! I'm willing to discuss sending you a few items on the house in exchange for a feature. I may ask for your insights or demographics to ensure it's a good fit for both of us - but it never hurts to ask!