All items are shipped USPS First Class Mail, complete with tracking number. Processing can occasionally take up to 5 business days.

If you've placed a custom order, please note that additional time is necessary to make your item.

USPS mail can take 2-14 business days to arrive. In almost all situations, orders are received within 5 days of shipping, however, some may take longer. Unfortunately once the item is mailed, we have no control over how long it takes to be delivered.

Absolutely! Choose free store pick up at check out.

All orders must be picked up during regular business hours.

We want you to be completely satisfied with your order! If for whatever reason the item does not meet your satisfaction, or is not what you expected, please return the unused item within 14 days.We can issue a refund or store credit, minus the cost of shipping, upon it's return.

Refunds are not accepted on custom orders.

Unfortunate as it is, this does happen occasionally, and it's awful. Please report your damaged item to us via email to sara@dearollie.com. Please be sure to include a photo of the damage (cell phone photo is fine) in your message so that we may validate the claim. We will then either exchange or compensate you with a replacement piece, shipped for free.

Absolutely! Please indicate your exact message in the "Notes" section at checkout, and I'm happy to include it.